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Job Opportunities
Guest Services Representative (PM)
On site /full or part-time
| POSITION SUMMARY: | Guest Service Representatives play an important role as part of the resort’s Outside Guest Services Team and in hosting and caring for our Guests. Guest Service Representatives are responsible for being a source of information for Guests, monitoring the soaking experience, and responsibilities and roles include activities related to the upkeep, cleanliness, and oversight of the resort’s facilities and buildings. This position requires the ability to work outdoors in seasonal weather conditions and requires working to late hours. Guest service Representatives serve in an important guest facing role in representing the resort’s standards in the care and safety of our Guests. Guest Service Representative duties and performance requires continuous activity that can be physically strenuous in nature. Guest Service Representatives work with other Outside Guest Service Teams and throughout the property as required. Guest Service Representatives are cross trained in all Outside Guest Services including Pool Cleaning and maintenance operations and may be assigned shifts in other Outside Guest Service roles or to support other property operations teams as assigned or directed. Outside Guest Service Representatives are also cross trained in Front Desk Operations. Guest Service Representatives are responsible to maintain quality standards, service processes and safety and sanitation standards in all circumstances and Team member and Guest encounters. Guest Service Representatives as part of the Outside Guest Services Team are responsible for maintaining the highest level of work and service standards related to the resort’s soaking services and upkeep of the resort’s outside and Soaking Guest facilities areas. Guest Service Representatives team members are responsible to maintain the physical safety and cleanliness of same areas. The best job fit is for individuals that enjoy helping people, problem solving, working in a team environment, working independently, working outdoors and delivering exceptional guest services and service recovery. Support channels and tools include the use of radios, phones, email, and online collaboration and support. |
TASKS AND COMPETENCIES:
| Tasks | Competencies |
| Overall responsibility in providing Outside Guest Area team support and service to DHSRS Guests and DHSRS Team Members. Responsibility to support all Outside Soaking Services and the resort’s grounds cleaning and maintenance operations as well as supporting property events. | Interpersonal Systems Tools and Process Physical |
| Care and use of safe work processes, cleaning practices and tool handling. The knowledge of the appropriate use of Personal Protection Equipment (PPE). The ability to perform all duties and responsibilities wearing the appropriate PPE. | Tools and Process
Physical |
| The use of good judgement, procedural guidelines, communication tools and chain of command in handling problems and emergencies. | Information Systems |
| Responsible for the oversight and proper use of the resorts’ soaking, pool, water features, and grounds areas by Guests.
Ability to work in outside in all seasonal weather conditions and requires working into late night hours.
Continuous activity that can be physically strenuous in nature. The role requires frequent lifting and the care and operation of hand tools and cleaning tools. The role assists with pool, soaking tubs and water feature cleaning duties. |
Interpersonal Information Systems Physical Tools and Process |
| Assists with Front Desk operations as needed. Assists in cleaning restrooms, lobby, and outdoor facilities and takes out and monitors the trash. Up-keep of laundry and lost and found items.
Assisting Guests with needs, recommendations, and general inquiries. Creates a safe soaking experience for adults and children through education and enforcement of the property’s rules, soaking etiquette and expectations for the safety and enjoyment of all Durango Hot Springs Resort and Spa Guests. |
Tools and Process Physical Information |
Massage Therapist
On site / Part-time
| POSITION SUMMARY: | We care deeply about our team, spa mission, and our work environment here at the Durango Hot Springs Spa and we are looking for professional, team oriented and hard-working individuals to join us!
Enjoy amazing benefits and perks such as:
What we are looking for in a Massage Therapist Team Member:
Please email your cover letter and resume with your license number and insurance company name, along with 3 professional, direct supervisor (not personal) spa references to nheron@dhsresort.com with the subject: Massage Therapist Applicant. NO DROP-INS PLEASE! |
Water Technician
On site /full or part-time
| POSITION SUMMARY: | Water Technicians play an important role as part of the resort’s Outside Water Services Team and in ensuring the health and safety of our guests. Water Technicians are responsible for the upkeep, maintenance, and control of the resort’s water resources. This position requires the ability to work outdoors in seasonal weather conditions and requires working early and late hours. Water Technicians serve an important role in representing the resort’s standards and health & wellness vision. Water Technician’s duties and performance require continuous activity that can be physically strenuous in nature. Water Technicians work with other Outside Guest Service Teams and throughout the property as required. Water technicians may be cross-trained in all Outside Guest Services including Pool Cleaning and maintenance operations and may be assigned shifts in other Outside Guest Service roles or to support other property operations teams as assigned or directed. Water Technicians are responsible to maintain quality standards, service processes, and safety and sanitation standards in all circumstances and Team member and Guest encounters. Water Technicians as part of the Outside Guest Services Team are responsible for maintaining the highest level of work and service standards related to the resort’s soaking services and upkeep of the resort’s outdoor and indoor water assets. The best job fit is for individuals that enjoy helping people, problem-solving, working in a team environment, working independently, working outdoors, and delivering exceptional water quality to resort guests. Support channels and tools include the use of radios, phones, email, and online collaboration and support. |
TASKS AND COMPETENCIES:
| Tasks | Competencies |
| Overall responsibility in providing Outside Guest Area team support and service to DHSRS Guests and DHSRS Team Members. Responsibility to support all water quality services, maintenance, and controls of the pumphouse. |
Interpersonal Systems Tools and Process Physical |
|
Care and use of safe work processes, cleaning practices and tool handling. The knowledge of the appropriate use of Personal Protection Equipment (PPE). The ability to perform all duties and responsibilities wearing the appropriate PPE.
|
Tools and Process Physical |
| The use of good judgement, procedural guidelines, communication tools and chain of command in handling problems and emergencies. |
Information Systems |
|
Pumphouse Operations- Responsible for the oversight and proper use of the resorts’ soaking, pool, water features, and wells. Responsible for the scheduling and implementation of maintenance work, filter cleaning, water testing, backwashing, etc. Help with any task as requested by upper management/supervisor. Responsible for maintaining inventory pars such as water chemicals, maintenance equipment, tools, and any other resources dedicated to the water operations.
Outdoor Operations- Enacts policies and procedures for pumphouse equipment including Pool filtration, Axiom, and Aquagen systems, plumbing, and mechanical assets. Operates backwashing filters, cleaning valves, operating well pumps, and maintenance/service all assets associated with the water operations.
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Leadership Reliability Communication Coaching Organization Problem Solving Time Management Detail Oriented |
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Communication– Relays consistent and transparent communication to guest’s department needs for all information regarding water operations. Responsible for completing a checklist for specific maintenance timeframes.
Safety- Monitors all aspects of water chemistry to ensure safe and healthy water quality. Reports water chemistry to compliance and regulatory services. Is familiar with emergency procedures.
Customer Service– Displays excellent customer service by responding to all questions and inquiries regarding the property. Has advanced knowledge of water chemistry, history, and future construction projects. Always maintains professionalism and contributes to providing a world-class soaking experience. |
Conflict Resolution Emotional Intelligence
Self-Control Patience Empathy |
Interested in joining our team?
use the info below to contact us, or fill out our webform
Application Form
Embrace your soul
